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STANDARD DELIVERY - FREE for orders over £60

  • £3.95 for orders under £60
  • 3-5 working days
  • Delivery Monday to Saturday, 8am-8pm (excluding bank holidays)
  • Hermes will notify you through a combination of SMS, Email and push notifications of your allocated two-hour parcel delivery slot
  • Delivery to any address of your choice
  • Any address in the UK excluding BFPO, PO BOX
  • Safe place delivery – if you’re not home, your parcel will be left in a secure location, with a neighbour or a card left for you to re-arrange delivery
  • Delivery charges are not normally refunded. 

Delivery updates

  • Our delivery service is working normally, with expected delivery between 3-5 working days

RETURNS - FREE

You can return your purchase within 28 days of receipt for a full refund. Any returns must be unworn and in their original condition and packaging, and you must have your delivery documents as proof of purchase.

Christmas returns - Items purchased online between 1st November 2018 and 24th December 2018, can be returned until the 31st January 2019.

Choose from one of the following options:

Drop off at a parcel shop

  • Go to MyHermes to find your local Hermes Print in Store ParcelShop
  • Attach your returns label enclosed with your order and take your packaged parcel to your local Hermes parcel shop to drop off
  • Hand the parcel over and receive your tracking receipt

Print and drop off at a parcel shop

  • Go to MyHermes to find your local Hermes Print in Store ParcelShop by ticking the box in the top right corner
  • Select Clarks Outlet from the menu on the printer
  • Follow the onscreen instructions to print your label. You will need your order number to hand. Attach the label to your parcel
  • Take your packaged parcel to the ParcelShop
  • Hand the parcel over and receive your tracking receipt

Courier collection

You will need a working printer to complete this process. Please follow the steps below.

  • Go to MyHermes
  • Arrange your collection and print your returns label
  • Detach your returns form found at the bottom of your despatch note. Fill in the details and enclose in your parcel
  • Attach your printed label - if using the original package, ensure the label covers your address

Please ensure you retain your proof of drop off/collection.

Reprint returns label

You will need a working printer to complete this process. Please follow the steps below.

  • Go to MyHermes
  • Enter your email address and postcode, select the order you wish to return, and your label will be emailed to you to print.