Delivery & Returns | Clarks Outlet

DELIVERY
RETURNS

FREE STANDARD DELIVERY

3-5 working days
Delivery Monday to Saturday, 8am-8pm (excluding bank holidays)
Hermes will notify you through a combination of SMS, Email and push notifications of your allocated two-hour parcel delivery slot
Delivery to any address in the UK excluding BFPO, PO BOX
Safe place delivery – if you’re not home, your parcel will be left in a secure location, with a neighbour or a card left for you to re-arrange delivery
Delivery charges are not normally refunded.

You can return your purchase within 28 days of receipt for a full refund. Any returns must be unworn and in their original condition and packaging, and you must have your delivery documents as proof of purchase.

Choose from one of the following options:

Print and drop off at a parcel shop

Go to MyHermes to find your local Hermes Print in Store ParcelShop by ticking the box in the top right corner
Take your packaged parcel to the ParcelShop
Select Clarks Outlet from the menu on the printer
Follow the onscreen instructions to print your label. You will need your order number to hand. Attach the label to your pacel
Hand the parcel over and receive your tracking receipt

Drop off at a parcel shop

Go to MyHermes to find your local Hermes Print in Store ParcelShop
Attach your returns label enclosed with your order and take your packaged parcel to your local Hermes parcel shop to drop off
Hand the parcel over and receive your tracking receipt

Courier collection

You will need a working printer to complete this process. Please follow the steps below.

Go to MyHermes
Arrange your collection and print your returns label
Detach your returns form found at the bottom of your despatch note. Fill in the details and enclose in your parcel
Attach your printed label - if using the original package, ensure the label covers your address

Please ensure you retain your proof of drop off/collection.

Reprint returns label