CUSTOMER SERVICE UPDATE: Our warehouse is open, but we hope you’ll understand orders and refunds for returns are taking a little longer than usual. Please allow up to 5-7 working days for expected delivery of orders and up to 21 days for your refund to be credited back to your bank account. This may take a little longer depending on how long it takes your bank/building society to process the payment. For more information about returns, please visit FAQs.
RETURNS UPDATE: We have amended our returns policy: online purchases made between 1st Nov 2020 and 24th Dec 2020 can be returned up until 31st January 2021. In-store purchases made from 1st Nov 2020 can be returned up to 14 days after your local store reopens. Please note, store purchases must be returned to a store.
STANDARD DELIVERY
- £3.95 standard delivery
- 5-7 working days
- Delivery Monday to Saturday, 8am-8pm (excluding bank holidays)
- Hermes will notify you through a combination of SMS, Email and push notifications of your allocated two-hour parcel delivery slot
- Delivery to any address of your choice
- Any address in the UK, Northern Ireland or the Scottish highlands excluding BFPO & PO BOX addresses
- Safe place delivery – if you’re not home, your parcel will be left in a secure location, with a neighbour or a card left for you to re-arrange delivery
- Delivery charges are not normally refunded
Delivery updates
- Due to current circumstances our delivery service is slightly delayed, with expected delivery between 5-7 working days
RETURNS - FREE
You can return your purchase within 28 days of receipt for a full refund. Any returns must be unworn and in their original condition and packaging, and you must have your delivery documents as proof of purchase.
Please note that any in store or online purchases made from 1st Nov to 24th Dec can be returned up until the 31st January 2021. In-store purchases must be returned to a store
We cannot accept items purchased on this website for return at either our Outlet or Full Price stores.
Please note: Returned pairs will take at least 1 week to be delivered back to Clarks.
Please allow at least 21 days for the refund to be credited to your bank account. This may take a little longer depending on how long it takes your bank/building society to process the payment.
Choose from one of the following options:
Drop off at a parcel shop
- Go to MyHermes to find your local Hermes Print in Store ParcelShop
- Attach your returns label enclosed with your order and take your packaged parcel to your local Hermes parcel shop to drop off
- Hand the parcel over and receive your tracking receipt
Print and drop off at a parcel shop
- Go to MyHermes to find your local Hermes Print in Store ParcelShop by ticking the box in the top right corner
- Select Clarks Outlet from the menu on the printer
- Follow the onscreen instructions to print your label. You will need your order number to hand. Attach the label to your parcel
- Take your packaged parcel to the ParcelShop
- Hand the parcel over and receive your tracking receipt
You will need a working printer to complete this process. Please follow the steps below.
- Go to MyHermes
- Arrange your collection and print your returns label
- Detach your returns form found at the bottom of your despatch note. Fill in the details and enclose in your parcel
- Attach your printed label - if using the original package, ensure the label covers your address
Please ensure you retain your proof of drop off/collection.
Reprint returns label
You will need a working printer to complete this process. Please follow the steps below.
- Go to MyHermes
- Enter your email address and postcode, select the order you wish to return, and your label will be emailed to you to print.