Customer Service Notice:
Our warehouse is open, but we hope you’ll understand orders and refunds for returns are taking a little longer than usual. Please allow up to 5-7 working days for expected delivery of orders and up to 21 days for your return to be processed. For more information about returns, please visit FAQs.
STANDARD DELIVERY
- £3.95 standard delivery
- 5-7 working days
- Delivery Monday to Saturday, 8am-8pm (excluding bank holidays)
- Hermes will notify you through a combination of SMS, Email and push notifications of your allocated two-hour parcel delivery slot
- Delivery to any address of your choice
- Any address in the UK excluding BFPO, PO BOX
- Safe place delivery – if you’re not home, your parcel will be left in a secure location, with a neighbour or a card left for you to re-arrange delivery
- Delivery charges are not normally refunded.
Delivery updates
- Due to current circumstances our delivery service is slightly delayed, with expected delivery between 5-7 working days
RETURNS - FREE
You can return your purchase within 28 days of receipt for a full refund. Any returns must be unworn and in their original condition and packaging, and you must have your delivery documents as proof of purchase.
Please note: Returned pairs will take at least 1 week to be delivered back to Clarks.
Choose from one of the following options:
Drop off at a parcel shop
- Go to MyHermes to find your local Hermes Print in Store ParcelShop
- Attach your returns label enclosed with your order and take your packaged parcel to your local Hermes parcel shop to drop off
- Hand the parcel over and receive your tracking receipt
Print and drop off at a parcel shop
- Go to MyHermes to find your local Hermes Print in Store ParcelShop by ticking the box in the top right corner
- Select Clarks Outlet from the menu on the printer
- Follow the onscreen instructions to print your label. You will need your order number to hand. Attach the label to your parcel
- Take your packaged parcel to the ParcelShop
- Hand the parcel over and receive your tracking receipt
You will need a working printer to complete this process. Please follow the steps below.
- Go to MyHermes
- Arrange your collection and print your returns label
- Detach your returns form found at the bottom of your despatch note. Fill in the details and enclose in your parcel
- Attach your printed label - if using the original package, ensure the label covers your address
Please ensure you retain your proof of drop off/collection.
Reprint returns label
You will need a working printer to complete this process. Please follow the steps below.
- Go to MyHermes
- Enter your email address and postcode, select the order you wish to return, and your label will be emailed to you to print.