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DELIVERY

Free delivery

  • 3 - 5 working days standard delivery
  • Delivery Monday to Saturday, 8am-8pm (excluding bank holidays)
  • Delivery to any address of your choice
  • Any address in the UK excluding BFPO, PO BOX
  • Safe place delivery – if you’re not home, your parcel will be left in a secure location, with a neighbour or a card left for you to re-arrange delivery

RETURNS

Free returns

Free returns only via MyHermes. You will need a working printer to complete this process. Please follow the steps below:

  • Go to MyHermes
  • Choose either courier collection or drop off at a parcel shop
  • Print your returns label
  • Detach your returns form found at the bottom of your despatch note. Fill in the details and enclose in your parcel
  • Attach your printed label - if using the original package, ensure the label covers your address

Christmas Returns Policy

Purchases made online between 11th November 2016 and 24th December 2016 can be returned for a refund up to and including 25th January 2017.

We will process your refund within 14 days of receiving your return. If you experience any difficulties with returning goods please contact us here.
Returns are not able to be returned to either Full price or Outlet stores. For more information, please go to Terms and Conditions.