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STANDARD DELIVERY

FREE for orders over £50

  • £3.95 for orders under £50
  • 3 -5 working days
  • Delivery Monday to Saturday, 8am-8pm (excluding bank holidays)
  • Hermes will notify you through a combination of SMS, Email and push notifications of your allocated two-hour parcel delivery slot
  • Delivery to any address of your choice
  • Any address in the UK excluding BFPO, PO BOX
  • Safe place delivery – if you’re not home, your parcel will be left in a secure location, with a neighbour or a card left for you to re-arrange delivery

Delivery updates

  • Our delivery service is working normally, with expected delivery between 3-5 working days

RETURNS

Free

Choose either courier collection of drop off at a parcel shop

Drop off at a parcel shop

  • Detach your returns form found at the bottom of your despatch note. Fill in the details and enclose in your parcel
  • Attach your returns label enclosed with your order and take to your local Hermes parcel shop to drop off. To find your nearest Hermes parcel shop, go to MyHermes

Courier collection

You will need a working printer to complete this process. Please follow the steps below.

  • Go to MyHermes
  • Arrange your collection and print your returns label
  • Detach your returns form found at the bottom of your despatch note. Fill in the details and enclose in your parcel
  • Attach your printed label - if using the original package, ensure the label covers your address

Please ensure you retain your proof of drop off/collection.