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Customer Service Notice: 
Our warehouse is open, but we hope you’ll understand refunds for returns are taking a little longer than usual. Please allow up to 21 days for your return to be processed. For more information about returns, please visit FAQs.



Send us an email

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Get in touch

Throughout the COVID-19 global pandemic, the wellbeing of our employees and customers has been, and continues to be, our priority.
As we continue to navigate through the pandemic, we recognise the needs and expectations of our customers have changed, therefore we are expanding our services to support the current demand in digital contact channels.

We would like to thank you for your continued support and understanding in these unprecedented challenging times.

For Outlet store queries please use the Store contact page

Write a letter to us

If you wish to write a letter to us please use the following address:

  • Clarks Outlet, Customer Care
  • 40 High Street
  • Street
  • Somerset
  • BA16 0EQ
  • United Kingdom

Please allow up to 7 days for a response.

Please do not include any credit card or debit card number details
within your email.

Our Customer Care team will always try to resolve any complaint swiftly,
professionally and courteously.
If you remain unhappy with our final resolution please click here for details
of our alternative dispute resolution service.