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Customer Service Notice: 
Please allow up to 14 days for your refund to be processed.



Send us an email

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If you are unable to use or would prefer to use your email provider, please email

Give us a call

For website queries

01458 899878 for Customer Care

Lines open

9:00am - 5:00pm Monday - Friday (closed bank holidays)

For Outlet store queries please click here

Write a letter to us

If you wish to write a letter to us please use the following address:

  • Clarks Outlet, Customer Care
  • 40 High Street
  • Street
  • Somerset
  • BA16 0EQ
  • United Kingdom

Please do not include any credit card or debit card number details
within your email.

Our Customer Care team will always try to resolve any complaint swiftly,
professionally and courteously.
If you remain unhappy with our final resolution please click here for details
of our alternative dispute resolution service.