Customer Service Notice:
Our warehouse is open, but we hope you’ll understand refunds for returns are taking a little longer than usual. Please allow up to 21 days for your return to be processed. For more information about returns, please visit FAQs.
Send us an email
If you are unable to use or would prefer to use your email provider, please email outlet.customercare@clarks.com
Give us a call
For website queries
01458 899878 for Customer Care
Lines open
9:00am - 5:00pm Monday - Friday. Excluding Bank Holidays.
For Outlet store queries please click here
Write a letter to us
If you wish to write a letter to us please use the following address:
- Clarks Outlet, Customer Care
- 40 High Street
- Street
- Somerset
- BA16 0EQ
- United Kingdom
Give us a call
For website queries
01458 899878 for Customer Care
Lines open
9:00am - 5:00pm Monday - Friday. Excluding Bank Holidays.
For Outlet store queries please click here
Write a letter to us
If you wish to write a letter to us please use the following address:
- Clarks Outlet, Customer Care
- 40 High Street
- Street
- Somerset
- BA16 0EQ
- United Kingdom
Please allow up to 7 days for a response.
Please do not include any credit card or debit card number details
within your email.
Our Customer Care team will always try to resolve any complaint swiftly,
professionally and courteously.
If you remain unhappy with our final resolution please click here for details
of our alternative dispute resolution service.