TERMS AND CONDITIONS
This website is owned and operated by C & J Clark International Limited.
Our registered office is at 40 High Street, Street, Somerset BA16 0EQ. Our company registration number is 00141015 in England and Wales.The VAT number for the group of companies we are part of is 129910363.
In these terms and conditions, the words “Clarks”, “we”, “us”, and “our” mean C & J Clark International Limited.
These terms and conditions explain our and your rights and obligations when you buy products from us through our website.
We aim to process all enquiries and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion.
We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.
If you have any questions or comments about the Clarks Outlet website, or want to ask us anything about our terms and conditions, please contact Customer Care here.
We have taken every care in the preparation of the content of this website. In particular we try to ensure that all prices shown are accurate. Occasionally, though, pricing errors do occur. Where the correct price of a product is lower than the price you have paid, we will refund the difference to you, and despatch your order in the usual way.
Where the correct price of a product is higher than the price shown, you will have the option of proceeding with the order at the correct price, or cancelling the order.
Where a was price is referenced on this website this means the intended selling price of the product for the season that it was originally produced.
Please note that this may not represent the lowest selling price of the product during that season. This price will have been subject to price fluctuations.
Pricing and availability information is subject to change without notice. All prices are quoted in UK pounds sterling. All prices are inclusive of sales tax where appropriate but do not include delivery charges.
Prices of goods on the website may differ from prices in our stores and other websites owned and operated by us.
If you would like to know the full price history of our shoes, please contact Customer Care here.
Payment can be made using the following major credit and debit cards: Visa, Mastercard, Maestro, and Electron (when registered to a UK billing address).
The agreement between us shall be governed by and interpreted in accordance with English law and the non-exclusive jurisdiction of the English courts.
Orders can only be placed on this website. If for any reason the website is not operational the orders cannot be processed. Unfortunately our customer care and Outlet store teams are unable to place orders on your behalf.
After you have placed an order, we will send an email acknowledgment to the email address you have given us. This email is a confirmation of receipt of your order. Our acceptance of your order occurs when we despatch the products you have ordered to you. If after we have confirmed receipt of your order we discover any reason why we cannot accept it (such as a lack of stock, a price mistake on the website, or a problem with the details you have provided), we will cancel your order, in full and advise you by email or phone call. We will provide a refund when necessary.
Please note that despatch estimates are not guaranteed and that despatch times should not be relied upon as such.
We aim to ensure that the majority of the products on the site are in a new condition however from time to time some products on this website may have been tried on by customers in one of our stores. This could have resulted in some wear and tear to the product such as minor scuffs, or small scratches to the material of the product. After receiving your product, if you are not happy with your purchase you may return the product for a full refund.
All deliveries are subject to stock availability and authorisation of your payment. We will deliver your order to an address of your choice recognised by the courier companies we use. The delivery charge is the same, irrespective of the number of items ordered. The maximum order you will be able to make is four items/pairs of shoes.
For mainland UK and Northern Ireland the delivery charge is £3.95 per order. Delivery is within three to five working days for mainland UK and Northern Ireland, and within seven days for outlying areas. Delivery charges and times for other locations can be provided on request.
By providing us with your mobile phone number and email address when placing your order, our parcel carrier will be able to text/email you when your item is on its way. Please be aware that during peak trading times it may take 1-2 days longer for your order to arrive.
If you have any questions about the delivery of your order, please call our customer care team on 01458 899878. Lines are open: Monday to Friday 8.30am to 5pm. Bank Holiday openings may differ, please see our Contact us page for more details.
We make every effort to ensure that your order is carefully despatched, and we hope that you are happy with your purchase. However, if you are not happy with your goods you may return them. Items must be in their original condition, unworn, and returned within 28 days of receiving them. You should follow the procedure explained in the “How do I make a return?” section. You can return any items to us, free of charge within 28 days of receipt.
How do I make a return?
Complete and detach the returns note (at the bottom of your delivery note) and enclose it, together with your returned items, inside the original packaging. Goods cannot be returned without this information. Returns are free of charge via Hermes.
We cannot accept items purchased on this website for return at either our Outlet or full price stores.
We cannot process any exchange requests by post but will happily refund you the full purchase price of any goods you return (for any reason).
A new order will need to be placed if you would like to purchase an alternative product.
We will process your refund within 14 days of receiving your return.
If you experience any difficulties with returning goods please contact Customer Care here.
Nothing in these terms and conditions reduces your ordinary legal rights relating to faulty or mis-described goods.
If you need further information about these rights you can contact your local authority Trading Standards Department or Citizens' Advice Bureau.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your agreement with Clarks within a period of 14 calendar days. This period begins the day after you receive the goods. Please contact us as soon as possible to notify us of your cancellation request.
If your order has already been sent for picking at our distribution centre you will need to either refuse delivery or return the goods.
Refunds will be processed within 14 days of receipt of the product.
Goods must be returned before a refund will be processed and the product must be returned in its original condition.
How you can cancel this agreement
Please contact us as soon as possible if you wish to cancel your agreement, however please note once the order has started to be processed in the warehouse, then you will have to follow our standard returns procedure. For more information visit our Delivery and Returns page.
If you wish to cancel, you can do so by calling our customer care team 01458 899878, or by sending an email to Outlet.CustomerCancellations@Clarks.com quoting the following details:
- Date ordered
- Order number
- Address line 1
- Address line 2
- Address line 3
We will confirm that your order has been cancelled in writing. Once your order has been cancelled, any sum debited from your payment card by us will be re-credited to your account as soon as possible.
If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
How Clarks can cancel this agreement
We reserve the right to cancel the order if:
- We have insufficient stock to fulfil your order;
- We are unable to obtain payment;
- We do not deliver to your area;
- A product fault or an error in the product description has been identified.
If you have a complaint about any goods you purchase from us please contact us here so our Customer Care team can help you.
If we cannot resolve a complaint to your satisfaction you can contact an independent, impartial third party who will consider your complaint and help us to come to an agreement. This is an alternative to bringing a court case . We agree to use ProMediate for this type of dispute resolution. You can contact ProMediate by email. You can find more information about ProMediate, including other ways to contact them, on their website here.
If you bought goods from us online you may also use the European Commission’s Online Dispute Resolution platform if you have an unresolved complaint with us. This is a dispute resolution process conducted entirely online. You can access this platform at here.
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