{"_meta":{"schema":"https://clarks.com/hierarchy/h-url-manager.json","name":"Delivery & returns","deliveryId":"94dfe711-b32c-46d1-80aa-4533460da485","hierarchy":{"parentId":"421d1079-91ca-4e43-9a74-a94f17911da7","root":false}},"urlSlug":"/delivery-and-returns","breadcrumb":{"_meta":{"schema":"https://clarks.com/hierarchy/h-breadcrumb.json","name":"Delivery and Returns Outlet Breadcrumb","deliveryId":"122c1d3a-5f5d-49f8-99a4-8dd5f24a57f0","hierarchy":{"root":true}}},"content":[{"_meta":{"schema":"https://clarks.com/slot/s-hygiene-page-layout.json","name":"Hygiene Page Layout Slot - delivery & returns","deliveryId":"455ec926-5df0-475f-8af2-71408be5f4e1"},"seoMeta":{"robots":{"tag":"index, follow"},"pageDescription":"Discover the official Clarks outlet site online. Find out more about our delivery & free returns policy.","pageTitle":"Delivery & Returns | Clarks Outlet"},"mainHeading":"Delivery & Returns","slotContent":{"LeftContent":{"_meta":{"schema":"https://clarks.com/content/c-icon-&-cta.json","name":"Icon & CTA | Find Order","deliveryId":"3c4e27c9-b038-4b25-94ba-9b7f5b482a04"},"CTA":{"text":"Find Order","link":{"internalLink":"find-order"}},"ctaTextSize":"Default","icon":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"9001c32c-1069-4a04-9a6d-91dba3ba32fd","name":"track-delivery","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"altText":"Contact us","assetType":"static","useOriginalSize":false},"richTextAboveIconCTA":null,"ctaTextColor":"rgb(0, 0, 0)","iconCTABackgroundColor":"rgb(232, 242, 251)"},"RightContent":{"pageContent":[{"_meta":{"schema":"https://clarks.com/content/c-two-column-accordions.json","name":"Two Column Accordions - Delivery & Collection wk39 aw24","deliveryId":"77cee479-17eb-40f2-8189-15248bb26790"},"accordionItems":[{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"bf73ba0b-07aa-4e0c-8c77-b902683bf04b","name":"delivery","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"heading":"Standard Delivery By Evri (4 working days)","lineText":[{"richText":"**Free Delivery - Limited Time!**"}],"bodyText":[{"richText":"* Deliveries take place Mon to Sat, 8am–8pm (excluding bank holidays)\n\n* **Free Delivery - Limited Time!**\n\n* Deliveries may take longer for remote locations or during busy Sale periods\n\n* Orders shipped from a Clarks store will be delivered via Royal Mail"}],"ctaButton":{"text":null,"link":{"internalLink":"home-delivery"}}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"1518cd06-6c9b-46e4-a301-4cb2b4097e1b","name":"express_2","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"heading":"Express Delivery By Evri (within 2 days)","lineText":[{"richText":"**£5.95**"}],"bodyText":[{"richText":"* Deliveries made Mon - Sat (8am - 8pm) (Excluding Bank Holidays)\\\n (Not available in Northern Ireland)\n\n* £5.95 for all orders"}],"ctaButton":{"text":null,"link":{"internalLink":"home-delivery"}}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"ad3a589f-728c-4a55-bdff-c68a7534ce8a","name":"return_3","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"heading":"Free Returns","lineText":[{"richText":"Return within **14 days** with receipt"}],"bodyText":[{"richText":"You can return your purchase within 14 days of receipt for a full refund. Any returns must be unworn or unused and in their original condition and packaging, and you must have your receipt or delivery documents as proof of purchase. This is in addition to, and does not affect, your statutory rights. Once we have received and processed your return, you will receive a refund by the same method as you paid.\n\nPlease return faulty goods within 6 months for a full refund.\n\nIf you don't have your receipt or delivery documents, you can provide a credit card or bank statement as proof of purchase. Please remove your payment card number by cutting out the details or by covering the number, then scan your documents.\n\nPlease note that purchases from our Outlet website can only be returned via our returns portal, and cannot be returned into any of our retail stores.\n\n"}]},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"94e5948a-461a-4554-b9a0-42668692113b","name":"location_3","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false},"heading":"Return by Post ","lineText":[{"richText":"Use our **Returns Portal** for\n\nReturns within **14 days** with receipt"}],"bodyText":[{"richText":"Please follow the steps below to create your returns label or QR barcode for in-store printing:\n\n

\n
Go to our Online Returns Portal.
\n
\n
You’ll be prompted to enter your order number (e.g. 712345678) and billing postcode.
\n
\n
Select the item(s) you’d like to return and then the reason for return.
\n
\n
Select your preferred shipping method and enter the required information to register your return.
\n
\n
Send your items back to us with the original packing slip, so we can identify your order number.
\n
\n
Once your return has arrived back at Clarks, we will issue your refund.
\n

\n\n**Faulty Returns**\n\nFaulty goods returns are accepted within 6 months of the order placed date and are eligible for a refund or exchange.\n\nFaulty goods within 28 days of order placed date (14 days for reduced price) can be logged through our [Returns Portal](https://returns.narvar.com/clarksoutlet/returns?locale=en_GB)\nFor any faulty goods over 28 days old (14 days for reduced price), please [Contact Us](https://customercare.clarks.com/hc/en-gb/requests/new). We will require the following information to process your request:\n\n

Email Address
Name
Order Number
Description of Fault
Uploaded photographs of the product (please ensure any faults are clearly shown):

\n\n- Sides of shoes\n- Front & back of shoes\n- Sole and inside of shoes (please ensure product code information is shown)\n\nOnce we have received and reviewed your request, we will be in touch outlining the next steps.\n"}],"ctaButton":{"text":null,"link":{"internalLink":"parcelshops"}}}]},{"_meta":{"schema":"https://clarks.com/content/c-simple-accordions.json","name":"Simple Accordions - wk39 AW24","deliveryId":"0aaf3c29-5c76-4ddc-a4fc-a2c0a9841e05"},"heading":null,"accordions":[{"accordionHeading":"Are delivery charges refunded if I return my order? ","accordionBody":[{"richText":"Delivery charges are always refunded if your order is faulty. Otherwise, we can’t refund delivery charges when orders are returned."}]},{"accordionHeading":"I’ve bought an item that has later been reduced in price. Can I have the difference refunded? ","accordionBody":[{"richText":"Unfortunately not. Once an item has been ordered, the price is fixed for both home delivery and when collecting from store. \n\nYou can keep an eye on our latest sales and promotions by signing up to our marketing emails."}]},{"accordionHeading":"I bought two items on a 'buy one get one half price' offer. If I return one, how much will I be refunded? ","accordionBody":[{"richText":"When returning one item from a multi-item offer, the discount will usually be split evenly across the items, so you won't receive the full value of the product back. Discounts can vary, so for more information please [contact us.](contact-us)"}]},{"accordionHeading":"How can I return a store purchase?","accordionBody":[{"richText":"Purchases made in store can only be returned to store. Find details of your nearest store using our Store Locator.\n
\nPlease note: \n

Items bought at a full-price store cannot be returned to an Outlet store.
Items bought at an Outlet store cannot be returned to a full-price store.

\n"}]},{"accordionHeading":"How do I get a refund on items purchased with a Gift Card/eGift? ","accordionBody":[{"richText":"For items bought in store with a Clarks Gift Card or eGift, your order value will be credited back to a Gift Card. Cash or credit/debit card alternatives can’t be issued. "}]},{"accordionHeading":"Why is my order not eligible for a return? ","accordionBody":[{"richText":"Your item(s) may be ineligible for return if more than 14 days have passed since the order was delivered. Returns on Faulty goods are accepted within 6 months of purchase, please [Contact Us](https://outlet-customercare.clarks.com/hc/en-gb/requests/new). We will require the following information to process your request:\n\n

Email Address
Name
Order Number
Description of Fault
Uploaded photographs of the product (please ensure any faults are clearly shown):

\n\n- Sides of shoes\n- Front & back of shoes\n- Sole and inside of shoes (please ensure product code information is shown)\n\nOnce we have received and reviewed your request, we will be in touch outlining the next steps."}]},{"accordionHeading":"I've lost my returns label. How can I get a replacement? ","accordionBody":[{"richText":"Once you’ve logged your return through our Online Returns Portal, you’ll receive an email with your returns label and QR code attached. If you don’t have the email, please [contact us ](contact-us)and we’ll be able to issue a replacement."}]},{"accordionHeading":"I have two packages to return. How do I print two returns labels? ","accordionBody":[{"richText":"If the products you are returning don’t fit into one bag, you can use the Returns Portal to produce a returns label for each parcel. \n\nProviding the return products have the same order number, then all you have to do is go through the Returns Portal twice – each time selecting the relevant return product for each package. \n\nEach time you go through portal, you can print a unique returns label for the carrier or your choice."}]}],"textTransform":"UPPERCASE"},{"_meta":{"schema":"https://clarks.com/content/c-bottom-spacing.json","name":"M 32px Spacing","deliveryId":"cd5e7980-2139-4b36-89b6-9603f16a14d9"},"bottomSpacing":{"mobile":"M/32px","desktop":"M/32px"},"bgColor":"#fff"},{"_meta":{"schema":"https://clarks.com/content/c-hygiene-page-navigation-links.json","name":"Hygiene Page Navigation Links - promo and payments","deliveryId":"a668968e-47a6-4513-813e-522e895c6502"},"displayOption":"Icon/Image with Bodytext","heading":"Other Similar Topics","isSideNavigationLink":false,"hygienePageNavigationLinks":[{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"0823fbdd-bf8f-4511-ab26-9c51176db626","name":"terms_2","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false,"altText":null},"bodyText":"Terms & Conditions","link":{"internalLink":"terms-and-conditions"}},{"image":{"image":{"_meta":{"schema":"http://bigcontent.io/cms/schema/v1/core#/definitions/image-link"},"id":"4cb518e5-df42-443f-aa22-0dac3f9dd8ca","name":"chat","endpoint":"clarks","defaultHost":"cdn.media.amplience.net"},"assetType":"static","useOriginalSize":false,"altText":null},"bodyText":"Contact Us","link":{"internalLink":"contact-us"}}]}]}}}],"ranking":2,"urlSlugGroupKey":"/en-vg/delivery-and-returns"}